Day Excursion Terms
& Conditions
TO MAKE A BOOKING
To make a provisional booking, you can either call into our office or call one of our dedicated booking staff. We will hold places for you without obligation for a period of 7 days. Please note that provisional bookings will be cancelled automatically if a deposit is not made to secure the booking within this time.
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CONFIRMATION OF BOOKING
In order to confirm your booking, we require either payment in full or a £5.00 per person non-refundable deposit with the full payment due 2 weeks prior to the departure date. Once payment is received (either in full or part) we will send your excursion ticket which confirms receipt of payment, number and location of seats booked and pick up times. Please note that we do not send out reminders for balances that are due and these dates are clearly noted on your excursion ticket.
THEATRE TICKETS
In respect of theatre bookings only, payment is required in full at the time of booking. Should you wish to cancel any theatre booking with us, you may do so but please note that any refunds will only be made if we are able to re-sell the tickets on your behalf.
METHODS OF PAYMENT
Methods of payment are by cash, cheque or debit card. Cheque payments to be made payable to Kevendys Travel.
CANCELLATION BY THE COMPANY
Should circumstances arise where, we are forced to cancel any excursion, all monies paid by passengers for that particular excursion will be refunded in full. Following that, the company shall be exempt from any further liability.
BY THE PASSENGER
You may cancel your booking at any time prior to departure subject to the following conditions: In the event of a client cancelling a booking more than 14 days prior to departure, a full refund will be made (less the deposit). The exception to this rule is theatre tickets and any admission tickets for which a refund will only be made if the tickets can be resold on your behalf. In the event of a client cancelling a booking less than 14 days prior to departure, a refund will only be given if, tickets can be resold and will be subject to a £2 administration fee.
ALTERATIONS
The company reserves the right to alter excursions or prices, the size, seating plan and specification of the vehicle used or to cancel any excursion listed in the brochure. We also reserve the right to alter routes, timings or stopping places. All dates and times are correct at the time of printing, but may be liable to change due to any circumstances beyond our control.
ADMISSION
Admission charges are included in all prices unless otherwise stated.
BOARDING INFORMATION
The company requires all passengers to arrive 5 minutes before the time stated on their excursion ticket, as we cannot accept any liability for passengers arriving after the stated coach departure time.
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COVID 19
Due to the COVID 19 Pandemic it is very important that we all follow some simple guidance to protect our staff, our clients and anyone else that we may come into contact with as we carry out our day excursions and holidays. As such, please ensure you follow this guide to help maintain the hygiene levels that we currently have in place to reduce the spread of any disease. Temperature checks are carried out when boarding the coach and anyone found with a temperature or signs of having the virus will not be allowed to travel. Sanitizer is available to be used every time you get on and off the coach and we recommend that masks are worn to board and depart the coach. All areas which are touched will be cleaned by our staff. A fogging machine is used after every tour to disinfect the coach in places we cannot reach ready for the next tour or day excursion.
DEPARTURE TIMES
Departure and refreshment stop times will be advised by the Escort/Driver and passengers are requested to adhere to these times in order to comply with regulations governing driver’s hours.
BREAKDOWNS & DELAYS
The company gives its advice on journey times but does not guarantee the completion of any journey at a specific time and will not be liable for loss or inconvenience caused by breakdown, other delay or any other cause beyond the control of the company.
FORCE MAJEURE
Except where otherwise expressly stated in these Booking Conditions, we regret that we cannot accept any liability, offer any refunds or pay for any loss incurred or compensation where the performance of our contractual obligations is prevented or affected or you otherwise suffer any damage or loss as a result of ‘force majeure’. In these Terms & Conditions ‘force majeure’ means any event or circumstances which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid and is therefore an event beyond our or the suppliers’ reasonable control. These events whether actual or threatened include but are not limited to strikes, riots, political/civil unrest, government acts, hostilities, war, terrorist activity, industrial dispute, natural or nuclear disaster, fire, viral outbreak, health risks, pandemics, adverse and severe weather conditions, closure, restriction or congestion of transport hubs.
PROPERTY
The company will not accept liability for any damage to or loss of property belonging to any passenger left in the vehicle. All articles of lost property recovered from a vehicle will be held at the office for a period of four months.
DATA PROTECTION ACT 1984
To comply with the Data Protection Act 1984, we must inform you that your name and address is held on our computerised mailing list and booking system that is used exclusively by Kevendys Travel, and will not be given to any other persons outside of the company. Should you wish to be removed from our booking system, please notify us in writing.
DDA
Our coaches are not able to carry passengers in wheelchairs, but provided that the coach can be accessed, any folding wheelchairs may be placed in the luggage hold. If a seat with greater leg room is required or an assistance dog is accompanying a passenger please mention this at the time of booking.
PICK UP POINTS
These maybe subject to a transfer to bring you to join the coach at the last pick up point. We do this to minimize the amount of pick up points. Please note that the transfer maybe a Coach, Minibus or Taxi. We reserve the right to use a transfer vehicle at any pick up point, should it be necessary.